Legal · Privacy
Privacy Policy
Effective Date: January 1, 2025 · Last Updated: January 1, 2025
Bay Transit Co, LLC ("Bay Transit Co," "Bay Transit Co," "we," "our," or "us") operates at shipbtco.com. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit our website, communicate with us, or use our freight brokerage and logistics services.
By using our website or services, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, company name, email address, phone number, and mailing address.
- Freight & Shipment Data: Origin, destination, commodity type, weight, dimensions, and load-related information you provide when requesting quotes or placing shipments.
- Communications: Messages, emails, and text messages you send to us for the purpose of freight coordination, load updates, or customer support.
- Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically when you visit our website.
- Business Information: MC numbers, DOT numbers, carrier authority, and insurance information provided by carriers and logistics partners.
2. How We Use Your Information
We use the information we collect to:
- Provide freight brokerage, carrier coordination, and logistics services.
- Communicate with you about load status, quotes, and operational updates.
- Send transactional text messages (SMS) related to your active shipments, such as pickup confirmations, delivery updates, and check-call reminders.
- Respond to inquiries and provide customer support.
- Comply with applicable laws, regulations, and DOT/FMCSA requirements.
- Improve our website, services, and internal operations.
SMS / Text Messaging: If you provide your mobile phone number and consent to receive text messages from Bay Transit Co, we will use that number to send operational updates related to your freight. Message frequency varies by shipment activity. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. We do not share your phone number or SMS opt-in data with third parties for marketing purposes.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
- Service Providers: Carriers, drivers, or logistics partners necessary to fulfill your shipment.
- Technology Vendors: TMS platforms, communication tools, and software providers who process data on our behalf under confidentiality obligations.
- Legal Requirements: When required to comply with applicable law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Freight and shipment records are generally retained for a minimum of three (3) years.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal retention requirements.
- Opt out of marketing communications at any time.
- Withdraw consent for SMS/text communications by replying STOP.
To exercise any of these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Company: Bay Transit Co, LLC
- Phone: (417) 345-3546
- Email: info@shipbtco.com
- Website: shipbtco.com
- Service Area: United States Nationwide